Aurora, C. and Mauritsius, T. 2025. Creation of RAG Chatbot in Answering Queries Related to Banking Terms Using Microsoft Azure. International Journal of Cyber ​​and IT Service Management (IJCITSM). 5, 2 (Sep. 2025), 144–155. DOI:https://doi.org/10.34306/ijcitsm.v5i2.209.