BUDI, M. A. A.; PUTRA, M. G. L.; ATRINAWATI, L. H. Improving Helpdesk Capability in Perum Peruri Through Service Catalog Management Based on ITIL V3. International Journal of Cyber ​​and IT Service Management (IJCITSM), [S. l.], v. 2, n. 2, p. 117–126, 2022. DOI: 10.34306/ijcitsm.v2i2.106. Disponível em: https://iiast.iaic-publisher.org/ijcitsm/index.php/IJCITSM/article/view/106. Acesso em: 19 oct. 2025.