International Journal of Cyber and IT Service Management (IJCITSM)
https://iiast.iaic-publisher.org/ijcitsm/index.php/IJCITSM
<p align="justify"><strong>International Journal of Cyber and IT Service Management (IJCITSM) is an semiannual open-access scientific journal</strong> that is part of <strong><a href="https://aptikom-journal.id/" target="_blank" rel="noopener">IAIC Bangun Bangsa (IBB)</a></strong>, <strong><a href="https://pandawan.id/" target="_blank" rel="noopener">Pandawan Incorporation</a></strong> and published by the <a href="https://iiast.iaic-publisher.org/" target="_blank" rel="noopener"><strong>International Institute for Advanced Science & Technology (IIAST)</strong></a>. This journal series provides a forum for Information and Communication Technology (ICT) professionals involved in research and development to share ideas, interact with others, present their latest work, and strengthen collaboration between <strong>academics, researchers, and professionals. </strong></p> <p align="justify">International Journal of Cyber and IT Service Management (IJCITSM) publishes reviews, mini-reviews, case reports, letters to the editor, and commentaries, thereby providing a platform for announcements and discussions on cutting-edge perspectives in the domain of management information systems. All submitted papers will undergo the <strong>strict double-blind peer-reviewing process. </strong></p>International Institute for Advanced Science & Technology (IIAST)en-USInternational Journal of Cyber and IT Service Management (IJCITSM)2797-1325Analysis of The Application Information Technology On Employee Work Productivity PT Rajendra Kesatria Perkasa Depok
https://iiast.iaic-publisher.org/ijcitsm/index.php/IJCITSM/article/view/218
<p>The rapid development of Information Technology (IT) has significantly influenced organizational performance, particularly in enhancing employee productivity, efficiency, and work quality. This study focuses on PT Rajendra Ksatria Perkasa in Depok with the aim of analyzing how the implementation of IT affects employee work productivity. A qualitative research design was employed through a case study approach combined with SWOT analysis, with data collected from in-depth interviews and relevant document analysis. The findings reveal that optimal utilization of IT contributes positively by increasing efficiency and strengthening team collaboration. Nevertheless, challenges remain, including the limited understanding among employees regarding effective technology use. Opportunities also arise as digital advancements provide broader access to innovation in the workplace, yet threats such as decreased focus due to uncontrolled use of technology must be anticipated. Overall, the results highlight the importance of strategic management in maximizing the benefits of IT while simultaneously addressing its potential weaknesses and risks. Furthermore, the study provides a foundation for future research on the broader implications of digitalization within organizational contexts.</p>Rini Septiowati
Copyright (c) 2025 Rini Septiowati
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2025-10-302025-10-30611910.34306/ijcitsm.v6i1.218Unveiling the Hidden Risks of Capital Inflows on Non-Financial Firm Performance in Indonesia
https://iiast.iaic-publisher.org/ijcitsm/index.php/IJCITSM/article/view/224
<p>The limited research on the impact of external debt on financial system stability at the micro level creates a clear need for further investigation. The positive contributions to the relevant discourse of this study lie in its attempt to address that gap by conducting a comprehensive micro panel data analysis, covering the performance of 523 individual Non-Financial Corporations (NFCs) in Indonesia, based on panel data. Additionally, this study employs advanced methodology, utilising a dynamic model and System-Generalised Methods of Moments (Sys-GMM) estimation. The research have tackled endogeneity issues using GMM estimators to ensure the robustness of our findings. The results indicate that different capital flows exert varying impacts on corporate performance. In particular, private external debt inflows and Portfolio Investments (PI) have a positive influence on the financial stability of firms. Conversely, direct investment in manufacturing firms and corporate credit growth have a significant impact on corporate financial stability. From a macroprudential policy perspective, the findings highlight the importance of monitoring corporate vulnerabilities, as it may pose risks to the banking sector. These insights provide valuable guidance for policymakers in developing more effective external debt management strategies to ensure financial stability.</p>Hesti WerdaningtyasNoer Azam AchsaniAnny RatnawatiTony Irawan
Copyright (c) 2025 Hesti Werdaningtyas, Noer Azam Achsani, Anny Ratnawati, Tony Irawan
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2025-12-222025-12-226110−2410−2410.34306/ijcitsm.v6i1.224Predicting Professional Entrepreneurial Intention Through Core Determinants of Entrepreneurial Attitude
https://iiast.iaic-publisher.org/ijcitsm/index.php/IJCITSM/article/view/229
<p>The level of entrepreneurship among professional pharmacists is comparable to Indonesia's overall level of entrepreneurship, which is relatively low. This phenomenon is associated with entrepreneurial marketing behavior focused on Entrepreneurial Intention. For the first time in the context of professional pharmacists in Greater Jakarta, the influence of Entrepreneurial Education (EE) and Entrepreneurial Self-efficacy (ESE) on Entrepreneurial Attitude (EA) and its implications for Entrepreneurial Intention (EI) was observed using the Theory of Planned Behavior (TPB). Through proportional random sampling, 391 pharmacists were selected using the Slovin formula (5% margin of error). Confirmatory Factor Analysis (CFA) and Structural Equation Modeling (SEM) were used for quantitative analysis. The findings showed that ESE was the most powerful factor, with EE, ESE and EA all having positive and substantial direct effects on EI. The mediating effect of EA was evident in the influence of ESE on EI, but not EE. This study's novel approach lies in its consideration of the unique characteristics of healthcare entrepreneurship, which differ from general entrepreneurship due to constraints such as the complexity of the dual role. This research provides business insights to promote EI as necessity among professional pharmacists.</p>Sunanto SunantoKasmad KasmadJeni Andriani
Copyright (c) 2025 Sunanto, Kasmad, Jeni Andriani
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2025-12-302025-12-3061253610.34306/ijcitsm.v6i1.229Digital Learning Platforms as Facilitator for University-Business Collaboration in Logistics Management Curriculum Design
https://iiast.iaic-publisher.org/ijcitsm/index.php/IJCITSM/article/view/241
<p>The logistics industry requires graduates who possess adaptive competencies and practical skills to respond effectively to dynamic industry demands, highlighting the importance of innovative and industry-oriented curriculum design. This study aims to analyze the implementation of a Logistics Management curriculum based on graduate competencies, with a particular focus on the application of learning strategies as a core component of the curriculum. A quantitative approach was employed using the fourth phase of Design and Development Research (DDR), which involved the experimental implementation of learning strategies in two logistics management classes following a needs analysis, competency identification, and curriculum design stages. The curriculum was developed based on five key components, competencies, learning objectives, content of materials, learning strategies, and evaluation. The results indicate that active learning approaches, including Project-based Learning (PjBL), Problem-based Learning (PBL), and Case Methods, positively support student engagement and competency development, students also reveal the need for more hands-on learning experiences, clearer instructional guidance, and stronger integration between theoretical knowledge and real-world logistics practices. This study contributes to innovation in logistics curriculum design by demonstrating how technology-enhanced active learning supported by digital learning platforms can function as enablers of industry-oriented education, strengthen university–business collaboration, and better prepare graduates for professional roles in the logistics sector.</p>Novi Indah SusanthiMohammad AliAsep Herry Hernawan
Copyright (c) 2025 Novi Indah Susanthi, Mohammad Ali, Asep Herry Hernawan
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2025-12-232025-12-2361375010.34306/ijcitsm.v6i1.241Impact of HR Management on AI Implementation and Data Protection in Indonesian Manufacturing
https://iiast.iaic-publisher.org/ijcitsm/index.php/IJCITSM/article/view/226
<p>This study aims to analyze the influence of Human Resource Management (HRM) strategies on the implementation of Artificial Intelligence (AI) in industrial forecasting and data protection within the cybersecurity era in Indonesian manufacturing companies. A quantitative approach was used with a survey method to collect data from 96 employees of manufacturing companies in Indonesia, determined by the Lemeshow formula. The findings show that HRM strategy has a positive and significant effect on industrial forecasting, with a t-statistic of 48.639 > 1.984 and a P-value of 0.000 < 0.05. Furthermore, HRM strategy significantly affects data protection, with a t-statistic of 27.927 > 1.984 and a P-value of 0.000 < 0.05. Industrial forecasting positively influences AI implementation, with a t-statistic of 27.927 > 1.984 and a P-value of 0.000 < 0.05, while data protection also positively affects AI implementation, supported by a t-statistic of 2.457 > 1.984 and a P-value of 0.014 < 0.05. Additionally, HRM strategy significantly influences AI implementation, with a t-statistic of 6.020 > 1.984 and a P-value of 0.000 < 0.05. Finally, HRM strategy positively impacts AI implementation through data protection, indicated by a t-statistic of 2.421 > 1.984 and a P-value of 0.016 < 0.05. In conclusion, this study highlights the importance of HRM strategies in enhancing AI implementation and cybersecurity in Indonesian manufacturing companies, underscoring the need for integrating HR strategies with AI and data protection systems to optimize operational efficiency and safeguard against cyber threats.</p>Achmad RoziJunengsih JunengsihSurya AlamAvinash PawarWahid SumarjoDenok Sunarsi
Copyright (c) 2026 Achmad Rozi, Junengsih, Surya Alam, Avinash Pawar, Wahid Sumarjo, Denok Sunarsi
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2026-01-212026-01-2161516410.34306/ijcitsm.v6i1.226Improving Smear-Negative Tuberculosis Detection Using Data Augmentation and Faster R-CNN
https://iiast.iaic-publisher.org/ijcitsm/index.php/IJCITSM/article/view/233
<p>Smear-Negative Pulmonary Tuberculosis (SNPT) remains a major diagnostic challenge due to the low bacterial load that frequently causes false negative results in sputum microscopy. Chest X-ray imaging is commonly used as a complementary diagnostic tool however its interpretation relies heavily on expert radiologists and is prone to subjectivity. Recent developments in deep learning particularly object detection models provide promising opportunities to improve diagnostic accuracy. This study aims to develop and evaluate a deep learning based approach for SNPT detection in chest X-ray images using a Faster R-CNN model with a ResNet architecture. The proposed method applies data augmentation techniques including flipping rotation scaling and random brightness adjustment to enhance training data diversity and reduce overfitting. The model was implemented using PyTorch and evaluated using accuracy precision recall and F1 score. Experimental results indicate that data augmentation substantially improves performance achieving 76.60% accuracy and 68.57% F1 score compared to 53.06% accuracy and 51.06% F1 score without augmentation. Improved recall reflects higher sensitivity in detecting SNPT cases. These findings indicate that data augmentation enhances the robustness and generalization of Faster R-CNN models for SNPT detection and supports the potential of AI assisted diagnostic systems in tuberculosis screening programs.</p>Nur AzizahPo Abas SunaryaUntung RahardjaAchmad Benny MutiaraPrihandoko PrihandokoCharlotte Pasha
Copyright (c) 2026 Nur Azizah, Po Abas Sunarya, Untung Rahardja, Achmad Benny Mutiara, Prihandoko, Charlotte Pasha
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2026-01-212026-01-2161657710.34306/ijcitsm.v6i1.233Strategic Management and ICT Innovation for Climate Action SDG 13
https://iiast.iaic-publisher.org/ijcitsm/index.php/IJCITSM/article/view/232
<p>This study investigates how ICT-driven strategic management supports organizational climate action aligned with Sustainable Development Goal 13 (SDG 13). While prior studies have examined sustainability leadership and climate governance, limited attention has been given to how digital technologies enable strategic management practices that foster climate-conscious organizational cultures. Addressing this gap, this research employs a five-step bibliometric protocol using Scopus data to map the intellectual structure, thematic evolution, and collaboration patterns of strategic management research related to climate action. A keyword search of “strategic management” AND (“Sustainable Development Goal 13” OR “climate”) initially yielded 424 records, which were refined through timeframe (2015–2025) and relevance filtering to produce a final dataset of 158 publications. Bibliometric mapping was conducted using VOSviewer and Bibliometrix, including co-authorship, keyword co-occurrence, source coupling, and country collaboration analyses. The findings reveal a significant growth in publications, rising from nine articles in 2015 to twenty-seven in 2024, indicating increasing scholarly and managerial attention to climate-oriented strategic management. The results highlight ethical, transformational, and adaptive management as dominant strategic dimensions, increasingly supported by ICT-enabled tools such as data analytics, digital monitoring systems, and innovation platforms. From a managerial perspective, this study demonstrates how digital strategic management insights can guide organizations in embedding climate objectives into governance structures, performance measurement, and decision-making processes, thereby strengthening institutional capacity to achieve SDG 13.</p>Felix SutisnaTiurida Lily AnitaThomas Sumarsan GohAhmed KhanEfa Ayu Nabila
Copyright (c) 2026 Felix Sutisna, Tiurida Lily Anita, Thomas Sumarsan Goh, Ahmed Khan, Efa Ayu Nabila
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2026-03-112026-03-1161789110.34306/ijcitsm.v6i1.232Harnessing Technology and Data Analytics for Marketing Reinvention
https://iiast.iaic-publisher.org/ijcitsm/index.php/IJCITSM/article/view/249
<p>This study examines how the rapid evolution of digital technologies and data analytics is reshaping contemporary marketing management, addressing an important research gap in understanding how organizations can shift from intuition based decisions to analytically supported strategies. The objective of this research is to explore how advanced tools such as artificial intelligence, big data analytics, marketing automation, and predictive modeling enhance firms’ ability to strengthen customer engagement, personalize value offerings, and improve competitive positioning. This study applies a mixed-methods approach that combines a recent literature review covering works published between 2021 and 2024 with a quantitative survey involving 80 marketing professionals from various companies operating in different industries. The data is analyzed using Structural Equation Modeling (SEM-PLS) to examine the relationships between Digital Technology Adoption (DTA), Analytical Capability (AC), and Marketing Performance (MP). The results demonstrate that DTA improves decision making accuracy, enhances marketing agility, and supports more precise segmentation and targeting. Analytical capability also serves as a significant mediator that transforms large volumes of data into actionable marketing insights. Organizations that integrate technological tools with a strong analytical culture achieve greater adaptability and stronger customer centered outcomes. The conclusion highlights that leveraging technology and data analytics is essential for reinventing marketing management in a competitive environment, providing contributions to digital marketing scholarship and offering practical guidance for organizations seeking sustainable marketing innovation.</p>Dewiana NovitasariFelina C. Young
Copyright (c) 2026 Dewiana Novitasari, Felina C. Young
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2026-03-112026-03-11619210310.34306/ijcitsm.v6i1.249Implementation Strategies for Supporting Exclusive Breastfeeding Policies Among Working Mothers in the Workplace
https://iiast.iaic-publisher.org/ijcitsm/index.php/IJCITSM/article/view/260
<p>The rights of working women to breastfeed in the workplace are supported by the government through the formulation of various policies concerning exclusive breastfeeding. This study is a descriptive analytical research that delineates policies on exclusive breastfeeding for working mothers, its implementation in the workplace, and digital innovations potential as a support strategy. Data collection was conducted through a literature review of relevant research topics. The results indicate that various policies at the national, provincial, and regional levels have been established to support breastfeeding, including in the workplace environment. Consequently, it is mandatory for workplaces to provide lactation rooms for expressing breast milk during working hours. In practice, several factors influence a working mother's ability to maintain exclusive breastfeeding. Enabling factors include time flexibility for expressing breast milk, availability of breastfeeding facilities, and internal company policies. Conversely, inhibiting factors include working mother’s anxiety, the absence of Standard Operating Procedures (SOPs) regarding breastfeeding, low awareness due to limited knowledge, and a production-oriented workplace culture. Opportunities for digitalization can bolster policy implementation by establishing digital support groups for working mothers, guided by breastfeeding counsellor. Furthermore, digital health communication facilitates easy access to accurate information regarding breast milk management. Ultimately, government involvement is crucial in assisting workplaces with the implementation of these breastfeeding policies.</p>Ratna Utami WijayantiWoro Nurul SeftianingtyasYasinta Dewi KristiantiAulia Hervi AnggrainiMarta Rodriguez
Copyright (c) 2026 Ratna Utami Wijayanti, Woro Nurul Seftianingtyas, Yasinta Dewi Kristianti, Aulia Hervi Anggraini, Marta Rodriguez
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2026-03-272026-03-276110411510.34306/ijcitsm.v6i1.260Digital Financial Management Adaptability for Global Market Expansion
https://iiast.iaic-publisher.org/ijcitsm/index.php/IJCITSM/article/view/254
<p>This study examines the adaptability of digital-driven financial management to support organizations in achieving global market expansion, grounded in the background that rapid technological disruption and cross-border competitiveness require agile, data-centric financial strategies. The objective of this research is to analyze how digital tools such as real-time analytics, automated financial workflows, and cloud-based systems strengthen financial adaptability and decision-making in internationally scaling firms. A mixed-method method was employed, integrating quantitative assessment of digital finance adoption across 150 multinational and export-oriented companies with qualitative insights gathered through expert interviews involving finance leaders and digital transformation specialists. The results reveal that higher levels of digital integration significantly enhance financial responsiveness, risk forecasting accuracy, and the ability to manage multi-currency transactions, taxation complexities, and regulatory variations across markets. Firms with advanced digital adaptability demonstrated 32% faster financial cycle times, 27% improvement in cross-market financial visibility, and stronger resilience during market volatility. These findings highlight that digital-driven financial management is not merely operational support but a strategic enabler for international scalability. The study underscores that organizations pursuing global market expansion must prioritize digital financial adaptability as a core capability, supported by continuous digital upskilling, system interoperability, and proactive data governance to achieve long-term competitive advantage in the global landscape.</p>Muhammad Hasbullah KadimAbdul KadimMuhtarom MuhtaromUntung Rahardja
Copyright (c) 2026 Muhammad Hasbullah Kadim, Abdul Kadim, Muhtarom, Untung Rahardja
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2026-04-022026-04-026111612710.34306/ijcitsm.v6i1.254